New guidelines on Air passenger rights were adopted on June 2016: they clarify the existing rules and facilitate their application, offering a high degree of protection against unforeseen circumstances to people travelling by plane to and from the EU.
The EU's Air Passenger Rights legislation is among the most advanced in the world, however this clarification clarify certain aspects of the current regulation and introduce new passenger rights where necessary.
Guidelines summarise the existing case law and consolidate all ongoing practices like:
- Compensation for a delay: the right to compensation after a delay of three hours at the final destination.
- Compensation for a missed connecting flight: the right to compensation in case of a long delay on arrival due to missed connecting flights.
- Extraordinary circumstances: various situations such as technical defects linked tothe premature malfunction of certain components of an aircraft or aircraft collisions with other aircraft/devices whereby airlines cannot be exempted from the payment of compensation in case of a cancellation and delay.
- Measures to be taken in extraordinary circumstances: the right to assistance and care during exceptional events such as the ash cloud in 2010.