The new Consumer Rights Directive approved on October 25 th 2011 will enter into force in all Member States on next June 13 th 2014. The legislative text aims to protect consumers when they shop online.
The European Commission is attempting to better regulate the e-commerce for the consumers’ interest. Indeed, although online shopping is considered as the new economic potential to reboost growth in Europe, 2 third of consumers’ complaints are linked to online shopping.
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