Anyone can make a complaint to the Ombudsman. You can complain on your own behalf or for someone else if they ask you to. You can make a complaint as an individual or as a public representative and as a business or organisation.
You should complain to the Ombudsman as soon as possible but not later than 12 months after the action you want to complain about occurred or you became aware of it occurring.
What can I complain about?
Generally speaking you can complain about the administrative actions of the public bodies which are open to investigation by the Ombudsman.
The following are typical examples of what people may complain about:
· entitlement to old age and retirement pensions administered by the Department of Social and Family Affairs;
· disputes about income tax credits granted by the Revenue Commissioners;
· entitlement to higher education grants administered by the Department of Education and Science;
· entitlement to livestock grants administered by the Department of Agriculture and Food;
· entitlement to local authority housing;
· disputes about the medical card scheme administered by the Health Service Executive.