What are the Consumer Rights?
I think that basic consumer rights are: Right to safety: protection from hazardous goods. Right to be informed: availability of information required for weighing alternatives, and protection from false and misleading claims in advertising and labeling practices. Right to choose: availability of competing goods and services that offer alternatives in terms of price, quality, service.
"United Nations Guidelines for Consumer Protection" is an important document for define the concept of “consumer right”
The United Nations Guidelines for Consumer Protection is a declaration of best practices in consumer protection law and policy. The Guidelines are not binding, but do provide a set of basic consumer protection objectives upon which governments have agreed, thereby serving as a policy framework for implementation at a national level. Whilst directed primarily at governments, some provisions of the Guidelines are also directed at businesses. "United Nations Guidelines for Consumer Protection" can be an input to discussion Look this web site http://www.consumersinternational.org for study in deep this document.
Fundamental consumer rights are to:
1) demand and obtain goods and services which meet the requirements, are harmless to the life, health and property of the consumers, and are not prohibited from being owned or used;
2) obtain necessary and truthful information on the goods and services offered in order to make a conscious choice, and timely information on any risks relating to the goods or services;
3) obtain information on consumer law and other issues relating to consumption;
4) obtain advice and assistance if their rights are violated;
5) demand compensation for any patrimonial or non-patrimonial damage caused to them;
6) request that their interests be taken into account and that they be represented through consumers' federations and associations in the decision-making process on consumer policy issues.
NB! Talking about the rights we have to emphasize to our students that there are also responsibilities. They go hand in hand.